Over the past ten days OpenAI released three best-practice guides based on insights from early adopters of ChatGPT. These guides offer valuable lessons on enterprise AI adoption, building AI agents, and scaling AI.
AI in the Enterprise. Seven Lessons from Leading Companies
Successful companies treat AI as a new paradigm. Key lessons include:
- Start with Evaluations – Measure AI performance against use cases.
- Embed AI into Products – Create new customer experiences and interactions.
- Invest Early – Early adoption leads to compounded value.
- Customize Models – Tailor AI models to fit unique business needs.
- Let Experts Lead – Empower those closest to processes to improve them.
- Unblock Developers – Automate development lifecycles to free up developers.
- Set Bold Goals – Aim high in automation and continuous improvement.
Practical Guide to Building Agents
Agents combine language models, tools and orchestration to handle complex tasks. They are ideal for workflows that resist automation, involve complex decision-making or rely heavily on unstructured data. Recommendations include starting with single-agent systems, implementing guardrails and planning for human escalation.
Identifying and Scaling AI use cases
Based on over 300 successful implementations, the guide emphasizes:
- Identify Opportunities – Focus on repetitive tasks, skill bottlenecks, or ambiguity.
- Educate Teams – Introduce six fundamental AI use case “primitives” (content generation, data analysis, automation, coding, ideation, and research).
- Collect and Prioritize – Use an effort/impact matrix for assessment.
These guides – see below – provide a comprehensive roadmap for leveraging AI effectively in enterprises, ensuring successful adoption and scaling.
Link AI in the Enterprise:
https://cdn.openai.com/business-guides-and-resources/ai-in-the-enterprise.pdf
Link a practical guide to building agents:
https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf
Link to identifying and scaling AI use cases:
https://cdn.openai.com/business-guides-and-resources/identifying-and-scaling-ai-use-cases.pdf